Service Terms, Disclosures, and Policies

Company Name: Edguard Cleaning Solutions Effective Date: January 21, 2026

1. Accuracy of Booking Information

Clients are required to provide an accurate description of the property's condition at the time of booking. If our team arrives and finds the property is in a state of extreme neglect, heavy soilage, or contains undisclosed rooms/areas, Edguard Cleaning Solutions reserves the right to:

Increase the service fee to reflect the actual labor required.
Limit the scope of work to the original time/price booked.
Cancel the service and charge a "travel and assessment" fee.

2. Service Scope & "Deep Cleaning" Definition

A "Deep Cleaning" is intended to address heavy buildup; however, it is not a restoration service. Edguard Cleaning Solutions does not guarantee the removal of permanent stains (e.g., deep grout stains, hard water etching, or mold-damaged caulking). Our team will focus strictly on the areas selected during booking. Additional rooms or tasks requested on-site will be billed separately.

3. Satisfaction Guarantee & Resolution Window

Your satisfaction is our priority. If you are unhappy with any area of our service, you must notify us within 24 hours of completion.

Correction Policy: We will return to re-clean the disputed area at no additional cost if the claim is valid.
Refund Policy: No refunds will be issued for services rendered. Our policy is to correct the work, not to provide free labor.
Late Claims: Any claims filed after the 24-hour window are considered accepted by the client and are not eligible for re-cleans or credits.

4. Staffing and Professional Discretion

To ensure efficiency, Edguard Cleaning Solutions may send one or multiple cleaners to a job. The total "man-hours" remain consistent with the price quoted. Staffing levels do not change the total cost of the booking.

5. Chargeback and Dispute Policy

By booking our services, the Client agrees that initiating a credit card chargeback for services rendered is a breach of contract.

Evidence: In the event of a dispute, Edguard Cleaning Solutions will provide all "Before and After" photos, GPS clock-in logs, and communication records to the merchant processor and bank.
Administrative Fees: If a client initiates a dispute that is later found to be in favor of the company, the Client agrees to be liable for a $50.00 Administrative Dispute Fee, plus any merchant fees incurred by the company.
Legal Action: We reserve the right to pursue unpaid balances through small claims court or third-party collection agencies for any fraudulent chargebacks.

6. Safety and Accessibility

The Client must ensure that the property is safe for our team. This includes providing access to water, electricity, and ensuring pets/children are secured. If a team member feels unsafe or cannot access the property, a cancellation fee will apply.

CLIENT DISCLOSURE

By paying your invoice or confirming your booking, you acknowledge that you have read, understood, and agreed to the terms listed above. You specifically acknowledge our 24-hour notification policy and agree to resolve all service issues directly with Edguard Cleaning Solutions management rather than through your financial institution.

Edguard Cleaning Solutions
(407) 720-9243
help@edguardcleaningsolutions.com

Serving Orlando & Surrounding Areas