Refund & Cancellation Policy

1. No Refund Policy

Edguard Cleaning Solutions provides professional labor and high-quality supplies. Because these are non-recoverable costs, we do not offer cash refunds for services already rendered. Our business model is based on "Correction, not Refund."

2. 24-Hour Satisfaction Guarantee

We stand by our work. If you are unsatisfied with any aspect of your cleaning:

Reporting: You must notify us via email or phone within 24 hours of the service completion.
Resolution: We will send a team member back to your home to re-clean the specific area of concern at no additional cost to you (a "Re-clean").
Exclusions: If you fail to notify us within 24 hours, or if you refuse to allow us back into the home for a re-clean, the service is deemed accepted in full, and no further action will be taken.

3. Property Condition Disclaimer

Quotes are provided based on the customer’s description of the property.

Under-representation: If a home is found to be in a state of extreme neglect, heavy soilage (mold, excessive pet waste, hoarding conditions, or long-term buildup), we reserve the right to adjust the price or the scope of work.
Outcome: In cases of extreme neglect, a single "Deep Clean" may not restore the home to "like-new" condition. Our team will perform to the best of their ability within the time allotted.

4. Cancellation & Rescheduling

We hold your appointment slot specifically for you.

48+ Hours Notice: No fee for rescheduling or cancellation.
Less than 24 Hours Notice: A cancellation fee of 50% of the service total will be charged.
Lock-outs: If our team cannot access the property or is turned away at the door, the full service amount will be charged.

5. Dispute & Chargeback Policy (Legal Disclosure)

By booking with Edguard Cleaning Solutions, you agree to the following:

Mediation First: You agree to contact us and allow us the opportunity to resolve any issues through our 24-Hour Satisfaction Guarantee before contacting your bank.
Fraudulent Claims: Initiating a chargeback claiming "service not rendered" for a completed appointment is considered theft of services.
Liability: In the event of a lost dispute, the client remains liable for the original invoice amount plus a $50.00 administrative recovery fee and any legal or collection costs incurred by Edguard Cleaning Solutions.

Edguard Cleaning Solutions
(407) 720-9243
help@edguardcleaningsolutions.com

Serving Orlando & Surrounding Areas

​Refund & Cancellation Policy